Refund Policy

SupportBridge is run by SupportBridge Team. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are paid by Paddle to the payment method you used.

30-day refunds

• Pro plan. Ask within 30 days of a charge (the first payment or a renewal) and we refund that charge in full. The subscription is cancelled and the workspace returns to the Free plan.
• AI credit packs. Ask within 30 days of the purchase and we refund the credit you have not used: the whole price for an unused pack, or the unused part of a pack you have started. The refunded credit is removed from your balance.
• Charged by mistake. Duplicate charges, or charges after you cancelled, are refunded in full whenever you tell us, also after 30 days.

How to ask

Email [email protected] from the email address of your SupportBridge account, with the order number from your Paddle receipt. You can also ask Paddle directly through the link in that receipt or at paddle.net. We answer within a few business days.

How the money comes back

Paddle returns the money to the card or payment method used for the order, in the original currency. How long it takes to show up depends on your bank or card issuer.

After 30 days

Past charges are not refunded after the window, except for charges made by mistake (above). You can cancel the Pro plan at any time in Settings: it stops the next renewal, and your workspace keeps Pro until the end of the period already paid.

Your legal rights

This policy does not limit any right to a refund or cancellation you have under the consumer law that applies to you. Before opening a chargeback with your bank, please contact us first: we can usually resolve it faster.

This document is a plain-language template, not legal advice — have it reviewed by counsel before relying on it.